Booking conditions
1.
GENERAL:
Holiday Homes Owners Services, West Wight ("the Company") acts entirely as a
booking agent, arranging bookings and reservations of self-catering holiday accommodation as
agent
for the owner of the accommodation (" the Property Owner"). A binding contact between each and every adult member of the
party ("the Holidaymaker") and the property owner will
be entered into upon the Company issuing the Holiday
Confirmation Form as booking agent for the Property owner.
2.
PAYMENT:
2.1.
Bookings and reservations shall only be negotiated by the Company on payment of a deposit. This deposit includes a
booking per week. The balance must be paid not later than eight weeks before the start of the holiday. Failure to do so will
constitute cancellation of the holiday by the Holidaymaker. The Company does not automatically issue a reminder notice, but
where this action
is taken a charge of £10.00 will be made.
2.2.
If the Holidaymaker books the holiday less than eight weeks from its start, the full holiday costs must be paid prior to
the issue of the holiday confirmation. Payments for such bookings must be made by credi
t/debit card unless an alternative
method of full payment has been specifically agreed by the Company.
2.3.
Receipt and banking of any deposit shall not constitute acceptance of any booking.
2.4.
The brochure prices are cash prices.
3. REFUNDS
3.1 We will refund in full any booking made over the Internet within 7 days of the initial transaction or 3 days before the holiday, whichever is the earlier.
3.2
Outside of this period, any cancellation by the Holidaymaker within eight weeks of the holiday commencing for whatever reason will result
in the complete loss of all monies, unless Cancellation Insurance has been put in place. It is therefore highly recommended
that a Cancellation/Travel Plan be taken out (Application Form will be sent with your holiday confirmation) the loss of these
monies is the responsibility of the holidaymaker. Should it be necessary to cancel the holiday prior to the eight-week period,
then providing the company is able to relet the property Clause 3.3 will apply. However Deposits and Booking Fee are non
refundable.
3.3
Where there is no qualifying reason for cancel
lation, within the terms and conditions of the Cancellation Plan, then
3.1 will apply therein. The holidaymaker will not be entitled to the return of any monies up to and including the date of
cancellation.
3.4
Prior to the payment of the final balance, where
it is possible to accommodate changes to the Holiday Booking at the
Holidaymaker's request, the Company will charge and administration fee of £69.00 and a revised Confirmation Form will be
issued.
4.
OWNERSHIP OF THE HOLIDAY ACCOMMODATION:
The Company do
es not own the holiday accommodation
which it books on behalf of the Holidaymaker and accordingly its use is subject to the terms and conditions of each Property
Owner.
The Property Owner/Keyholder
is entitled to ask the Holidaymaker to leave the Holiday
property, without refund of
monies paid, if in the reasonable opinion of the Property Owner/Keyholder the behaviour of the Holidaymaker is
unacceptable.
5.
LIMITATION OF LIABILITIES:
5.1
The Holidaymaker shall be entitled to the protection afforded him
by the Unfair Contact Terms Act 1977 and
accordingly nothing in these conditions shall apply to exclude or restrict any liability under subsections 2(1), 6(1) or 7(2)
of
that Act cannot in the relevant circumstances be excluded or restricted. Where loss o
r damage arises from breach of contract,
negligence, misrepresentation, cancellation by the Company for any reason, or otherwise, neither the Company or its
employees or agents (on whose behalf the Company contract for the purposes of this Condition 5) sha
ll be under any liability
to the Holidaymaker or to third parties for any loss or damage howsoever arising save the Company shall at its absolute
discretion and without prejudice to the generality of the foregoing refund of all monies paid to it by the Holidaymaker.
5.2
The Company is a holiday home letting agency and takes enormous care in the selection and Subsequent inspection
of the holiday properties, but does not have direct control of the care and/or maintenance and cleanliness of the properties
or
its
contents in or outside of the property. The Company cannot accept liability for the acts or omissions of the owners or any
person in the employ of the Company. The Company does not warrant and accepts no responsibility for the accuracy of any
verbal inform
ation or statements made by its servants or agents.
6.
BROCHURE INFORMATION:
6.1
The information contained in the brochure is believed to be accurate at the time of going to press. Whilst the
Company takes all reasonable steps to ensur
e the accuracy of the brochure text and photographs/illustrations, it cannot accept
responsibility for errors contained in the brochure or the results thereof. The Holidaymaker must accept that minor differenc
es
between the text and photograph/illustration
s and the actual property may arise. All distances are approximate and facilities
may be altered or withdrawn for reasons not within the Company's control and responsibility cannot be accepted nor
compensation considered.
6.2
Occasionally the Company may be a
dvised of improvements and alterations after publication of the brochure and the
Company to the best of its ability will notify the Holidaymaker at the time of booking, or at the earliest opportunity therea
fter,
of any major alteration which in the reason
able opinion of the Company could be foreseen to affect the enjoyment of the
holiday substantially.
7.0
ALTERATIONS OR CANCELLATION BY THE COMPANY
:
In the unlikely event, and where the Holidaymaker is
not in breach of the booking conditions, it is necess
ary for the Company to cancel the holiday accommodation or advise of a
major alteration to the same (pursuant to Condition 6.2) the Company will endeavour to offer alternative accommodation of a
similar type and standard at the same cost as that originally
requested by the Holidaymaker. Should the only alternative
property be of a higher price, the Company reserves the right to charge the difference. If the alternative accommodation is n
ot
acceptable to the Holidaymaker, or no alternative accommodation can
be offered, the Company will refund in full all monies
paid and be under no other liability.
8.
NUMBER OF PERSONS USING THE HOLIDAY ACCOMMODATION:
8.1
The number of persons using the holiday accommodation must not exceed the maximum number stated in the
brochure. The Property Owner/Keyholder is entitled to ask the Holidaymaker to leave if this condition is broken. This will be
treated as cancellation by the Holidaymaker and Condition 3.2 herein will apply.
9.
PETS:
9.1
Pets are permitted in those propert
ies stated in the brochure to accept pets. If a pet is taken to a property where pets
are not permitted, or the stated number/size of pets is exceeded, the property owner/Keyholder is entitled to refuse entry an
d
this will be treated as cancellation by the
Holidaymaker and Condition 3.2 will apply.
9.2
Holidaymakers are liable for all damage caused by pets, Holidaymakers are asked to remove all trace (inside and
outside the holiday property) of pet occupation before final departure. The property owner/keyho
lder will be entitled to
charge for any cleaning made necessary by pets. The minimum charge is £35.00.
9.3
At all properties where pets are permitted they are not allowed on beds or furniture in any central facilities such as
swimming pools and children's
play areas.
9.4
Within the boundaries of a Holiday Property, including any garden, dogs must be exercised on a lead and they must
not be left unattended at any time in the holiday property. The Property Owner/Keyholder reserves the right to ask the
Holiday
maker to desist if this condition and condition 10.2 are breached and failure by the Holidaymaker to do so will entitle
the Property Owner to ask the Holidaymaker to leave and all monies paid will be forfeited.
9.5
Neither the Company or the Property Owne
r will accept liability for any claim arising out of Local Authority
restrictions/bye laws barring the presence of dogs on beaches and in any other public areas within the locality of the Holida
y
Property or otherwise.
10.
ARRIVAL AND DEPARTURE:
10.1
Un
less otherwise stated on the Holiday Confirmation Form, the normal time of occupation is after 4.00pm on the
holiday start date, and the holiday accommodation must be vacated by10.00am on the day of departure.
10.2
It is incumbent upon the Holidaymaker to
make contact with the Property Owner/Keyholder no later than 48 hours
before the holiday start date to finalise all arrival details including particularly an agreed time of arrival and/or any key
collection arrangements. Thereafter, the Holidaymaker must a
dvise the Property Owner/Keyholder and the Company of any
arrival delay at the earliest possible moment so that suitable arrangements may be made for later entry. The Company's
Customer Care Line telephone number is 01983 753423 and is open weekdays and Su
ndays 10.00am to 5.00pm and Saturdays
9.00am to 6.00pm
-
excluding Christmas Day and Boxing Day
-
at all other times a 24 hours answer machine is operable and
the Holidaymaker should leave clear details of their name, contact telephone number where applica
ble, their holiday booking
reference, the holiday property number and a brief message. If this procedure has not been complied with and where delayed
arrival prevents the Holidaymaker immediately accessing the Holiday Property, the Holidaymaker will bear f
ull and complete
responsibility for arranging and bearing the cost of any temporary accommodation or other temporary arrangements made,
until access to the Holiday Property can be affected. The Holidaymaker will also be totally responsible for repayment of
any
reasonable costs incurred by the Property Owner/Keyholder or their authorised representative, arising out of such delayed
arrival.
10.3
If the Holidaymaker is unable to arrive at the holiday property by noon on the day following t
he holiday start date
,
the Holidaymaker must telephone the Company accordingly (see Condition 10.1, 11.3 and 12.1 herein for full details of the
Company telephone number and opening hours etc.) so that suitable arrangements may be made for delayed arrival.
Failure
to follow this procedure will constitute a cancellation of the holiday by the Holidaymaker and Condition 3.2 will apply.
10.4
Neither the Company or the Property Owner can accept liability for any arising out of delayed arrival to a holiday
property,
or cancellation of the holiday by the Holidaymaker, due to adverse weather conditions which prevent travel to the
Holiday Property temporarily or at all.
11.
HOLIDAYMAKER'S RESPONSIBILITIES:
11.1
The Holidaymaker must keep the Holiday Property and all furniture, fittings and effects, in or on the Holiday
Property in the same state of repair and condition as at the start of the holiday, and must leave the Holiday Property in the
same state of cleanliness and general order in which it was found. The Proper
ty Owner/Keyholder will be entitled to make an
additional charge to the Holidaymaker if extra cleaning is made necessary as a result of the property being left in a dirty
condition upon the Holidaymakers departure.
11.2
The Holidaymaker will be responsib
le for all damage or loss which occurs to the property or its contents during
occupation and is also responsible for paying appropriate compensation to the Property Owner/Keyholder direct to the
Company as agent for the Property Owner.
11.3
Where Holidayma
kers abuse the Holiday Property and/or display rude or offensive behaviour towards the Property
Owner/Keyholder, the Property Owner/Keyholder will be entitled to terminate the holiday and no refund will be due.
11.4
It is the responsibility of the Holidaym
akers to make any specific requirements/needs known at the time of booking
and to ensure that the holiday property selected is therefore suitable. Additionally the Holidaymaker must carefully check th
e
Holiday Confirmation Form and note that if a particula
r requirement is not specified on the Confirmation Form then it will
not be provided. In such event the Holidaymaker should contact the Company's Customer Care Line as described in
Condition 10.2.
11.5
The Holidaymaker must pay any heating/power supplement
s directly to the Property Owner/Keyholder where
applicable.
12.
DISSATISFACTION:
12.1
It is important to both the Company and the Property Owner/Keyholder that the Holidaymaker has an enjoyable
stay at the Holiday Property and every effort is made to en
sure this happens. However, in the unlikely event of dissatisfaction,
or any problem with the Holiday Property, the Holidaymaker must advise the Company immediately upon arrival, or
immediately a problem occurs during the holiday period, so that a fair op
portunity to rectify any difficulties is given. A
problem cannot be resolved by the Property Owner or the Company unless details of it are made known prior to departure
from the Holiday Property. Should the Holidaymaker fail to follow this procedure then the Company will place in effect
Condition 12.2.
12.2
If the Holidaymaker vacates the holiday property prematurely as a result of alleged dissatisfaction, or make any form
of claim upon return from the holiday, and has not followed the simple procedure abov
e, then no liability for any subsequent
claim will be accepted or correspondence entered into.
13.
ACCESS:
The Property Owner or their authorised representative and/or authorised representative
of
the
Company shall be allowed access to the holiday propert
y at any reasonable time during the holiday occupancy.
14.
PRICES:
All prices printed in the brochure are believed to be correct at the time of going to press, but may change
without notice. Ferry prices may be subject to revision by the ferry company and
the Company reserve the right to reflect any
such revision in our prices.
15.
HEADINGS:
These Conditions shall be read and construed without reference to their clause headings which are
included for convenience only.
16.
This brochure and the prices and
booking conditions it contains supersedes all previous issues. Prices and booking
conditions in this brochure may be superseded by subsequent editions.
HOLIDAY CANCELLATION INSURANCE
IS HIGHLY RECOMMENDED AND SHOULD BE TAKEN OUT
A form will be sent with your Holiday Booking Confirmation